Archive for the ‘Internet’ Category

Reputation Restored

Author: Matt

As you may have read in my previous post, I recently had a less-than-stellar experience with my ISP, TekSavvy. However, I’d like to comment on what they’ve done to repair their reputation with me.

First off, once I brought the issue to their attention, they got a new modem to me the next day, no questions asked (other than correcting my shipping address *LOL*). Then, when I emailed them requesting a credit for the 10 days I was unable to use a service I was paying for, they gave me a full month’s credit. Even if the credit is only because they can’t credit less than that in their billing system*, I appreciate the gesture.

So, to sum up, they made a pretty nasty mistake, but when it was brought to them, they went in and addressed it as quickly as possible and owned up to the mistake. This, to me, is the sign of a great company. So, if you’re in the market for a new ISP, and you’re in Canada, definitely check them out.

Damaged Reputation

Author: Matt

Caution: Incoming Rant-ish Post

When my wife and I moved in to our apartment 3 years ago, I didn’t want to get our internet from one of the two big providers in my area (I’m looking at you, Bell and Rogers). After asking around my office, it sounded like TekSavvy was the way to go; their rates were reasonable, and they had some key features like static IP address and such a high download cap as to be essentially unlimited. For 3 years, I recieved excellent internet access, and the rare occasions when I had issues, their technical support was exceptionally knowledgeable. I sang their praises to anyone who needed an ISP, or who hated their current one. Then, last Sunday, my modem died. No fault of TekSavvy’s – stuff breaks down. I had opted to buy my modem instead of renting, so after spending the weekend trying to coax a bit more life out of my modem, I called in to order a new one. That’s when things started to go wrong…

The person I spoke with in Customer Service was reasonably plesant, considering it was a Sunday afternoon – I know how much it sucks to work weekends – and we got down to the billing for the modem. Initially, I indicated that I wanted the cost put on my regular bill, but the Customer Service agent explained that it can take a LOT longer to get it that way, since they have to get the money from the Bank before they ship the modem. Seems like a fair policy to me, so I asked to put it on my credit card. I gave them all the info, and was told to expect to see the notice in 2-3 business days. I hung up, confident that by Wednesday, I’d have a shiny new modem and be reconnected to the tubes.

Wednesday came and went, and no modem. At first, I chalked it up to Canada Post – it’s a busy time of year for them, what with Christmas coming and all. By Friday, I was getting a little annoyed, but resolved to be patient and wait until Monday. By Monday evening, I was pretty cranky – a week of paying for internet access that I couldn’t have didn’t exactly sit well. I called their customer service, and they tracked the package to a post office halfway across the city (according to Canada Post). After talking to someone at that outlet, I was able to figure out that there was something seriously amiss with the package – they didn’t have anything that was addressed to my address!

In the end, I’ve been able to clear it up with their Customer Service department – my new modem will be shipped ASAP, and delivered tomorrow. While I was glad that they resolved the issue quickly, the fact that this issue happened in the first place has done some serious damage to their reputation in my books. I won’t be recommending them again any time soon – their technical side is great, but their Customer Service definitely needs some work. Hopefully, they’ll remind their Customer Service agents that (a) confirming a shipping address is very important, and (b) if a customer says they want to bill their credit card, and give you the card information, then bill their damn card.

I recently put my name on the waiting list for a Google Voice account, and noticed that it was U.S. only.  As someone who deals with web-based software, I can definitely understand limited geographical rollouts, especially with things like addresses and phone numbers.  So I was exceptionally pleased to see an invite in my Gmail inbox, indicating that I had an invite to Google Voice!  That is until I clicked the link to sign up.

As a side note, I have a Google Profile, have been using Gmail for years, and have been using Google Analytics for my .CA website for several months now.  When I signed up to the waiting list for Google Voice, I used the account that is associated with all these things, so that it would be one unified system.

When I clicked “Sign In”, the system simply said “Google Voice is not available in your country.  Thanks for visiting Google Voice. We’re not yet open for users outside the US, but are planning to expand our service to additional countries in the future.”

So, essentially, the Google Voice waiting list request, which is tied to all the rest of my Google identity that quite clearly identifies me as Canadian, is unable to know this and avoid inviting me until my country is part of the rollout.  This seems like a pretty big fail on their part – heck, all they needed to do was look at my Google Profile!  Considering that Google has a reputation for being pretty damn good at sifting through data, I’m extremely surprised that they couldn’t do a simple check on their internal DB (that they had to query anyway to get my account),  and say “Hey, this guy’s in Canada, maybe we shouldn’t give him an invite yet.”

So, for the time being, I’ll wait until they get Canada added.  I’m not annoyed with the lack of Canadian support, I just would have prefered not to have been teased with the opportunity to try out their new service, then told “nope, we didn’t check our data before, but now we checked it and you can’t have our shiny new product.”

On Being Laid Off

Author: Matt

Getting in the paper recently about my success at finding a new job got me thinking about my overall experience. While the majority of what I talked about with the reporter didn’t end up in the article, I think that at least some of it would be useful for those who may potentially be facing a layoff or are already laid off.

One of the most important things that I found is that you must NOT allow your layoff to affect your self-respect and self-esteem.  Keeping these things in mind may help avoid getting depressed about the layoff:

  • Layoffs are about numbers, not people; being laid off doesn’t reflect on your skills, abilities, or your worth as a person
  • Companies who jump to layoffs as an early cost-cutting measure damage their long-term worth, but yours is still very much intact
  • There ARE jobs out there

It’s important to keep busy when unemployed.  If you’ve got projects that have only been lacking the time necessary to devote to them, get started and make sure to let people know what you’re working on via blogging/Twitter/Facebook/MySpace/What Have You*.  If you don’t have projects, find an organization or two that you feel could benefit from your efforts and volunteer with them.  Besides keeping you busy, it helps the community, and when you’re looking for a job a little good karma doesn’t hurt.

Finally, tell EVERYONE that you’re looking for work!!  This is a big one, and something that I think a lot of people have trouble with.  There’s still a stigma in some people’s minds with regards to being laid off, but the reality is that we’ve all been there or know someone who has, and know it’s not a reflection on the person.  Another point to consider: The more people that know you’re looking for a job, the more likely it is that someone will know of a position or will know a valuable contact that can help you find a new job.  Don’t be afraid to appeal to people’s egos – if they help you find a job, they’ll feel good about themselves for helping you, and there’s nothing wrong with that!

Ultimately, this all boils down to one thing: stay positive!  Sometimes it can be tough – I found it difficult during stretches of time where my resumes were going out, but few responses were coming in – but if you can present yourself as a positive person even in the adversity of being laid off, it will make you a much more appealing candidate for a new job.

*Not an actual website

Aah, how refreshing!

Author: Matt

Well, after 3 years of finding other things to do, I finally got around to updating my WordPress install! To mark this historic occasion, I picked up a new non-default theme and added a Twitter widget! Yay! I’ll also be updating soon with a tag cloud, once I’m using more tags – previous posts didn’t have that option.

Anyway, please feel free to post comments as to what you think of the new format. I would really appreciate your feedback.

The recent decision by a judge in Toronto regarding Facebook information not being off-limits for the courts is very interesting. I’m certain we’ve all heard that people have lost jobs or missed out on promotions because of compromising materials on the Internet, especially Facebook and other Social Media sites, but I think this may be the first time that these sites have been used in the courts in Canada.

The particular situation, a person making an insurance claim with respect to a reduction in their “enjoyment of life”, is particularly interesting; I have little doubt that insurance companies will be quite pleased with this decision, since it may allow them to win cases without the use of Private Investigators – at least, they could use them a lot less.

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Year of Consolidation

Author: Matt

Whoa.

This year has been quite a rollercoaster, both in my life and in the wider world. Changed jobs and made a shift in my career, lost my grandfather, met a pro wrestler and 2 celebrity chefs, and started attending Aikido lessons again. Found an old friend again, and met new ones. Started a new garden, and started playing D&D again to return to a hobby at my roots.

Ah, isn’t introspection fun?

A lot of people seem to pretty down on 2008, and that’s definitely understandable. Failures of several large financial institutions in the U.S., a giant bailout for the surviving institutions, the “big 3″ automakers nearing the brink…hard not to look at it as a bit of a wash. On the other hand, Barak Obama showed the world that some people actually understand how to use the Internet as a way to get the message out to a wider audience without feeling overly contrived, and he might even help turn things around in 2009. So I guess I don’t look at it as quite as much of a downer as many other do.

Now then, on to my review of last year’s tech predictions and this year’s prognostications. Last year, this is what I predicted in the tech market:

Windows: Vista SP 1 will do little to improve things for Microsoft. The business market will probably continue to avoid upgrading by-and-large, though I suspect that home users who don’t want to bother “downgrading” their shiny new laptops to XP, which will help continue Microsoft’s reign over the desktop O/S.

Linux: Despite the recent cheap desktops from Wal-Mart, and Dell’s recent forays into Linux on their desktops, I don’t suspect we’ll see a lot of growth on the Linux desktop front. That is, until my next prediction starts rolling…

Virtualization: As expected, 2007 has been a big year for Virtualization, but 2008 is going to be even bigger. We’re going to see some serious solutions that go beyond consolidating the datacentre, and I think one of the big things will be virtual desktops. Citrix has been doing something like this for a while, but with other players getting into the game, the world of virtualization is going to get even more interesting.

Hardware: Laptops with flash-based hard drives will drop in price, bringing them to the middle price range. They’ll be more common in compact laptops, since the larger ones can still sustain standard hard drives, and people still expect larger storage volumes on laptops with all the special features. Speaking of laptops, the price drops will most likely continue, which will prompt people who are ready to replace their desktops to very seriously consider laptops.

Security: The big one to watch is the mobile field. Viruses for mobile devices aren’t new by any stretch, but with the growth RIM has seen in the non-business user market for their Blackberry devices, it’s really only a matter of time before these devices become too ubiquitous to ignore. Let’s hope that RIM, Palm, and Microsoft have anticipated this trend and built-in some safeguards (though there’s no substitute for user education).

Well, I think I was pretty much on the mark for Windows and Linux; Vista SP 1 didn’t seem to have much effect on sales of Vista, but sales continued simply because new computers were shipping with it. There were a couple of interesting in-roads made on the Linux front, but nothing I’d call a major shift. I missed the mark on Virtualization this year, and to be honest I’m not sure why. I mean, it certainly continued to expand, but I just didn’t feel the same buzz in the market about it. The call on flash-based hard drives was a bit off; the big drives aren’t really coming in to the mid-range market yet, but I hadn’t expected the explosion of netbooks such as the Asus eee PC and it’s successor, the Aspire. As for the security call, that one was a big miss – while there were certainly a few scholarly articles discussing the mobile vector, but we haven’t seen the outbreak of a single serious virus over the Blackberry.

As for this year’s predictions…well, to be honest, the biggest one that I can make is that there will be a lot less awesome tech coming out. I think we’ll see more of the Web 2.0 startups shutter or be bought for a song by larger “traditional” media corporations. Companies aren’t going to shell out much for I.T., so companies that help other companies save money on their I.T. infrastructure are well-positioned to weather this recession. I think the netbook market will probably continue to grow, since they’re quite cheap and provide the basic requirements for a mobile computer. I don’t think we’ll see any serious innovation there, but that’s more due to the recession than anything else.

I don’t really know what to expect for my own life in 2009, other than it’s guaranteed to be an exciting ride – it always is.

I wish you all a fantastic New Year – see you there!

A Piece of Twine

Author: Matt

I just accepted an invite to the beta for an online tool called Twine. I remember signing up for the beta invite list, but I don’t really understand what this tool does. I’m looking forward to figuring out if this is something that is of use to me or not.

The Second “R”

Author: Matt

Reduce, Reuse, Recycle – Growing up, I remember this mantra being drilled into my brain at school, and demonstrated in very real ways at home by my parents. Lately, I’ve been giving a lot of thought to the second “R”, specifically reusing old computer hardware.

Up until fairly recently, I had a big pile of old servers (we’re talking Pentium Pro and early Pentium 2 boxes) that I disposed of, since they were just gathering dust in my friend’s basement (so much for my dreams of building a poor man’s linux cluster to help my friend with his video rendering). Now that all that’s gone, I still have a lot of bits and pieces kicking around my own place, and I’m thinking now’s the time to start gathering it all together and figure out what the heck to do with it all.
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Gary Gygax

Author: Matt

I had a spiffy post all ready to go, when I heard the news – Gary Gygax is dead.

For those of you who don’t know, Gary Gygax, one of the great minds behind the original Dungeons & Dragons game, died today. There’s plenty of news out there on Google, but I’d like to take a moment here to talk about the impact his creation had on me, and the world we live in.

The first time I ever saw D&D was at a day camp one summer, when I was about 7 or 8 years old. The kids that were playing it were older than me, and seemed far too cool to approach and find out what all those strangely-shaped dice were all about. I wouldn’t experience exposure to the actual game until much later, oddly enough at summer camp. I only played a short adventure, but I was hooked; I had played computer-based RPGs before, but THIS was the real deal. Over the course of several years, I tracked down all sorts of dice (which I still have), D&D and AD&D books and box sets (which I don’t have anymore), and also expanded my horizons to other pen-and-paper RPGs such as Rifts (which I still have).

The modern video game world owes a lot to those humble dusty tomes of Saving Throws, Armour Classes, and Magical Items. While most games certainly have different systems of combat, magic, etc., they all stem from two basic premises: that people want to participate together in an adventure (even just an imaginary one), and that a story can be interactive and still go somewhere. Up until a few years ago, computer-based RPGs tended to be mostly a solitary endevour, but with the advent of Massively Multiplayer Online RPGs (MMORPGs), that community aspect is rapidly returning. Still, no computer game has yet to beat a good Dungeon Master when it comes to originality, as well as being able to make changes on-the-fly to suit the needs of the story and the adventure.

As for popular culture, it’s becoming more and more cool to be a “geek”, though like most cultural groups that become popular, there’s posers and there’s the real deal. Regardless, D&D-related imagery and concepts continue to resound throughout the realms of the Geek.

It’s sad that he’s gone, but he’s left a real mark on modern culture. How many can say that?