As you may have read in my previous post, I recently had a less-than-stellar experience with my ISP, TekSavvy. However, I’d like to comment on what they’ve done to repair their reputation with me.
First off, once I brought the issue to their attention, they got a new modem to me the next day, no questions asked (other than correcting my shipping address *LOL*). Then, when I emailed them requesting a credit for the 10 days I was unable to use a service I was paying for, they gave me a full month’s credit. Even if the credit is only because they can’t credit less than that in their billing system*, I appreciate the gesture.
So, to sum up, they made a pretty nasty mistake, but when it was brought to them, they went in and addressed it as quickly as possible and owned up to the mistake. This, to me, is the sign of a great company. So, if you’re in the market for a new ISP, and you’re in Canada, definitely check them out.